Refund policy

We want you to feel confident and supported when shopping with The Balm Company. If for any reason you change your mind, we're here to help.

You may return your order within 14 days of receiving it under the UK Consumer Contracts Regulations.

To be eligible for a return:

Items must be unused, unopened, and in their original packaging

Items must be in resaleable condition

You must notify us within the 14 day return window

Because our products are skincare items, we cannot accept returns for opened or used products for hygiene and safety reasons.

To start a return, please contact us at info@thebalmcompany.com with your order number.

Return shipping costs are the responsibility of the customer.

You may choose any tracked service to send your product back to us.

We recommend using a service with tracking for your peace of mind, as we cannot issue refunds for items that do not arrive back with us.

If your order arrives:

damaged

incorrect

or faulty

Please email us within 48 hours of delivery at info@thebalmcompany.com with the photo of the issue.

We will replace the item as quickly as possible and cover any return or replacement shipping costs.

Once your return is received and inspected, we will send you an email to confirm approval of your refund.

Approved refunds will be processed to your original payment method.

Please allow 3-5 working days for your bank or card provider to complete the transaction.

For hygiene reasons and in accordance with UK health and safety guidelines, we cannot accept returns on:

If you have any questions about returns, please contact us at:

info@thebalmcompany.com

We're always happy to assist.

Account