Terms of service

Terms of Service

Welcome to The Balm Company.

By accessing our website and placing an order, you agree to the following Terms of Service. These terms are designed to be clear and fair, protecting both you and us.

If you have any questions, please contact us before placing an order.

About Us

The Balm Company is a UK-based independent skincare brand creating handmade, small-batch natural beauty products.

All products are formulated for cosmetic use and comply with UK cosmetic regulations.

Use of Our Website

By using this website, you can confirm that:

You are at least 18 years old or have permission from a parent or guardian
You will use our website lawfully and respectfully
You will not copy, reproduce, or misuse our content, images, or branding without permission.
All website content remains the property of The Balm Company.

Products and Descriptions

We take great care to describe our products accurately and transparently.

Please note:

Our products are handmade in small batches
Natural ingredients may cause slight variations in colour, texture, or scent
These variations do not affect product quality or performance
All products are intended for external cosmetic use only.

Skin Sensitivity and Patch Testing

As with all skincare, individual reactions can vary.

We strongly recommend:

Performing a patch test before use
Discontinuing use if irritation occurs
Our products are not intended to diagnose, treat, cure or prevent any medical condition

Orders and Payments
All prices are listed in GDP (£)

Payment is taken at the time of purchase

Orders are subject to availability

We reserve the right to cancel or refuse an order if necessary (for example, due to stock availability or payment issues)

Once an order has been confirmed, you will receive an order confirmation email.

Shipping and Delivery

We currently ship within the United Kingdom

Delivery times are estimates and may vary

Once your order has been dispatched, responsibility passes to the courier

We are not responsible for delays caused by postal services beyond our control

If your order arrives damaged, please contact us promptly with photos.

Returns and Refunds

We offer a 14-day return policy in line with UK consumer law.

Returns eligibility:

Items must be unused, unopened, and in original condition
For hygiene and safety reasons, used skincare products cannot be returned
Return shipping costs are the responsibility of the customer unless the item is faulty

Refunds will be processed once the returned item has been received and inspected.

For full details, please see our Returns Policy.

Faulty or Damaged Items

If your iten arrives damaged or faulty: