Shipping policy

We carefully prepare and pack each order to ensure it arrives safely and in perfect condition.

Where We Ship

We currently ship within the United Kingdom only.

Processing Time

All orders are handmade and packed with care.

Orders are typically processed within 1-3 working days

Orders placed on weekends or bank holidays will be processed the next working day

During busy periods, processing times may be slightly longer - we appreciate your patience.

Holiday and Seasonal Cut-Off Dates

During peak periods such as public holidays, processing and delivery times may be extended.

To ensure your order arrives on time:

Recommended final order date will be clearly displayed on our website.

Orders placed after the cut-off date may not arrive before the holiday.

Once an order has been dispatched, delivery times are subject to Royal Mail Services and are outside of our control.

Delivery Method

We use Royal Mail to deliver your order.

Second Class Signed for - Small Parcel

Estimated delivery time 2-3 working days after dispatch

Please note that delivery times are estimates and not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and clearly displayed before payment.

Order Tracking

Once your order has been dispactched you will receive a confirmation email.

For signed-for services a signature may be required upon delivery

If you are unavailable, Royal Mail may leave instructions for redelivery or collection.

Missed or Delayed Deliveries

Please ensure your delivery address is correct at checkout

We cannot be responsible for delays caused by postal services or incorrect address details

If your order appears delayed, please contact us and we'll do our best to assist.

Damaged or Lost Items

If your order arrives damaged or appears to be lost:

Include your order number and clear photographs if applicable.

We will review the issue and arrange a suitable resolution.

Questions?

If you have any questions about shipping, please contact us before placing your order.

Email: info@thebalmcompany.com

Website: www.thebalmcompany.com

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